REFUND & CANCELLATION POLICY
LONDON COMPANION SOCIETY
1. POLICY OBJECTIVE
London Companion Society is committed to fair and transparent treatment of Clients while protecting the Company from fraudulent refund requests and unjustified payment disputes.
2. PAYMENT STRUCTURE
Unless otherwise agreed:
No membership fees;
No subscription fees;
No advance payment for standard bookings;
Payment collected upon completion;
Invoice and receipt available.
3. REFUNDS
A refund may be considered where:
An incorrect amount was charged;
Duplicate payment occurred;
Services were not substantially provided;
A legal obligation requires a refund.
Each request is assessed individually.
4. COMPLETED SERVICES
Where services have been substantially delivered as agreed, refunds will not normally be provided solely because the Client later changes their mind or no longer wishes to retain the benefit of the service received.
Nothing in this policy affects mandatory consumer rights.
5. CANCELLATIONS
Cancellation terms depend upon:
Duration of booking;
Notice provided;
Companion allocation;
Travel arrangements;
Third-party commitments.
Any applicable cancellation charge will be communicated before confirmation.
6. PAYMENT DISPUTES
Clients should contact the Company directly before initiating a payment dispute.
The Company may retain:
Booking confirmations;
Invoices;
Receipts;
Correspondence;
Service completion records;
Payment records.
These documents may be used when responding to payment investigations or chargeback requests.
7. FRAUD PREVENTION
Where the Company reasonably believes a refund request or chargeback claim is fraudulent, it reserves the right to provide relevant records to payment providers, legal advisers, insurers or law-enforcement authorities where appropriate.
8. REQUESTING A REFUND
Requests should be submitted in writing to:
liaison@londoncompanionsociety.com
The request should include:
Client name;
Booking date;
Invoice number;
Amount paid;
Explanation of the issue.
9. CONSUMER RIGHTS
Nothing in this policy excludes rights available under applicable consumer protection legislation.
CONTACT
London Companion Society